Terms of Service

Welcome to Kustom3DWorks! These Terms of Service (“Terms”) govern your access to and use of our services, including 3D printing services, our website, and any related interactions. By using our services, you (“The Customer”) agree to comply with and be bound by the following terms:

General Use Disclaimer

  • All 3D-printed parts and components provided by Kustom3DWorks are intended for prototyping and personal use only. These parts are not designed, tested, or certified for large-volume manufacturing, critical applications, or high-stress environments.

  • The Customer acknowledges that 3D-printed parts may have material limitations, inherent weaknesses, or inconsistencies due to the nature of the printing process.

Assumption of Risk

  • The Customer assumes all responsibility for the use, testing, and performance of 3D-printed parts.

  • Kustom3DWorks shall not be held liable for any damages, injuries, or losses arising from the use of 3D-printed parts, including but not limited to:

    • Mechanical failure or malfunction.

    • Improper use or installation.

    • Use in applications involving safety-critical systems (e.g., medical devices, automotive parts, aerospace components, etc.).

Payment Terms

  • Payment must be completed in full before the commencement of any printing project unless otherwise agreed upon in writing.

  • Accepted payment methods include [list payment methods].

  • All prices are listed in [currency], and any applicable taxes or fees will be added to the total cost.

Cancellation and Refunds

  • Orders may be canceled within 24 hours of placement. After this period, cancellations may incur costs for work already completed.

  • Refunds will not be provided for completed projects unless the part is covered under the 48-hour replacement guarantee outlined below.

Limited Warranty

  • Kustom3DWorks offers a 48-hour replacement guarantee for any 3D-printed parts that break or fail under normal use within 48 hours of delivery or pickup.

  • To qualify for a free reprint, the Customer must:

    1. Provide evidence of the breakage or failure (e.g., photographs or a description of the issue).

    2. Confirm that the part was used as intended and within the described limitations.

  • This guarantee does not cover:

    • Parts damaged due to improper handling, installation, or misuse.

    • Designs provided by the Customer that have inherent structural weaknesses.

    • Failures caused by conditions outside of Kustom3DWorks' control (e.g., environmental factors or force majeure).

  • The replacement guarantee applies only to the original order and does not extend to subsequent reprints.

Material and Process Limitations

  • The Customer understands that:

    • 3D-printed parts are subject to layer adhesion, print imperfections, and material properties that may differ from traditional manufacturing methods.

    • Parts may degrade over time or under certain environmental conditions (e.g., heat, humidity, or mechanical stress).

    • Any dimensions, tolerances, or finishes provided are approximate and not guaranteed to meet industrial standards.

Shipping and Delivery

  • Kustom3DWorks offers local delivery, standard shipping, and expedited shipping via UPS and FedEx.

  • Shipping costs are determined by weight, size, and destination. The Customer is responsible for all shipping fees.

  • Once an item has been shipped, Kustom3DWorks is not liable for delays, damage, or loss caused by the courier.

Filament Colors and File Requirements

  • Filament color is customizable at no extra charge. If no color is specified, a basic white filament will be used by default.

  • Accepted file formats for 3D printing include .STL, .STEP, and others. The Customer is responsible for ensuring the accuracy and printability of submitted files.

Prohibited Uses

  • The Customer agrees not to use 3D-printed parts for:

    • Life-support systems or medical devices without proper certification.

    • High-load or safety-critical applications.

    • Applications violating intellectual property laws or regulations.

Intellectual Property

  • The Customer retains ownership of all intellectual property associated with designs provided to Kustom3DWorks for printing.

  • Kustom3DWorks agrees to maintain the confidentiality of all customer-provided designs and will not share, distribute, or reproduce designs without prior written consent.

Indemnification

  • The Customer agrees to indemnify and hold Kustom3DWorks harmless from any claims, damages, or liabilities arising from:

    • The use of 3D-printed parts.

    • Third-party reliance on the performance of such parts.

Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of [your state or country]. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in [your location].

Modifications to Terms

  • Kustom3DWorks reserves the right to modify these Terms at any time. Customers will be notified of significant changes, and continued use of our services constitutes acceptance of the updated Terms.